Refund policy
Last Updated: September 29, 2026
Effective Date: September 29, 2026
At RUVMILORAβ’, we want customers to have clear information about what happens if a purchase needs to be returned.
This Return & Refund Policy applies to eligible purchases made through ruvmika.com, which is owned and operated by Shanghai Mushengyuan Technology Co., Ltd.
Please review the conditions below before requesting a return. If you have questions about whether your order qualifies, contact us at service@ruvmika.com before sending any product back.
1. Our 30-Day Return Window
You may request a return within 30 days after receiving your order.
To qualify for a standard return, the product should generally be:
- Unused and unworn
- In the same condition in which it was received
- Complete with its original packaging
- Accompanied by original tags, accessories, or components, where applicable
- Supported by your order number, receipt, or other proof of purchase
For neckwear and fashion accessories, please take reasonable care when inspecting the product. Items showing signs of wear, staining, washing, alteration, fragrance, damage caused after delivery, or other use beyond reasonable inspection may not qualify for a standard return.
A return request must be submitted within the applicable return period.
2. Starting a Return
Please contact us before returning any product.
Send your request to:
To help us process your request efficiently, please include:
- Your order number
- The name used for the order
- The email address associated with the purchase
- The product you would like to return
- Your reason for requesting the return
- Photographs where the product is damaged, defective, or incorrect
After reviewing your request, our customer service team will provide the applicable return instructions and, where appropriate, the authorized return destination.
Please Do Not Send a Return Without Authorization
Products returned without prior authorization or sent to an address that has not been provided or confirmed by our customer service team may not be accepted or processed.
Our published business address is not automatically the return warehouse address. Depending on the order and fulfilment location, the appropriate return destination may be different.
3. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Change-of-Mind Returns
If you are returning an otherwise conforming product because you changed your mind, selected the wrong item, or no longer want the product, you will generally be responsible for the return shipping cost unless applicable law requires otherwise.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.
Damaged, Defective or Incorrect Products
If we confirm that you received an incorrect, defective, or damaged product for which we are responsible, we will provide an appropriate resolution and, where a return is required, instructions regarding the applicable return shipping arrangements.
Please contact us before paying to return such an item.
4. Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If you believe an item arrived damaged, has a manufacturing defect, or is different from the product ordered, contact us promptly at:
Please provide your order number and clear photographs showing the product, packaging, and relevant issue where reasonably possible.
After reviewing the information, we may offer an appropriate solution such as:
- Replacement of the affected product
- Refund
- Other reasonable resolution appropriate to the circumstances
The available resolution will depend on the nature of the issue, product availability, applicable law, and the circumstances of the order.
5. Missing Items
Orders containing multiple products may occasionally be shipped in more than one package.
If an item appears to be missing, please first check your shipping confirmation and available tracking information to determine whether another package is still in transit.
If the missing item cannot be explained by a separate shipment, contact service@ruvmika.com with your order number and details of the missing product.
We will review the available fulfilment and shipping information and assist accordingly.
6. Items That May Not Qualify for Return
Unless otherwise required by applicable law, certain products may be excluded from standard change-of-mind returns, including:
- Products that have been worn, used, washed, altered, stained, or damaged after delivery
- Items returned without required components or packaging where this materially affects their condition
- Personalized, customized, or made-to-order products
- Gift cards or similar non-physical value products
- Items that cannot reasonably be returned for hygiene or health-protection reasons once applicable protective packaging or seals have been opened, where legally permitted
- Products specifically identified as final sale or non-returnable before purchase, where such restrictions are permitted by law
A promotional price or discount does not automatically make a product non-returnable unless the product was clearly identified as final sale and such an exclusion is permitted under applicable law.
Statutory rights relating to defective, damaged, misdescribed, or otherwise non-conforming goods are not excluded by this section.
7. Exchanges
We do not guarantee direct exchanges because product availability may change.
Where you would like a different colour, style, or product, the simplest process is generally to:
- Request a return for the original eligible item.
- Follow the return instructions provided by our customer service team.
- Place a separate order for the preferred product.
A new order is subject to current availability and pricing.
If your original item was incorrect or defective, please contact us before placing another order so we can review the appropriate resolution.
8. Refund Review & Inspection
After an authorized return reaches the designated return location, the product may be inspected to confirm its condition and eligibility.
We will notify you after the return has been reviewed.
If the return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
Where permitted by law, deductions may apply if a returned product has experienced a reduction in value resulting from handling beyond what is reasonably necessary to inspect its nature, characteristics, and condition.
9. Refund Processing Time
Once an eligible refund has been approved, we generally initiate it within 10 business days.
After we submit the refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account.
This additional processing period is controlled by the relevant payment provider and may vary.
If 15 business days have passed after we confirmed that your refund was approved and you still cannot see the funds, please contact:
Include your order number so we can review the transaction.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at service@ruvmika.com.
We will make reasonable efforts to accommodate cancellation requests received before fulfilment begins.
However, cancellation cannot be guaranteed once an order has entered processing, been packed, transferred to a fulfilment provider, or shipped.
If an order can no longer be cancelled, you may request a return after delivery in accordance with this Policy.
11. European Union & EEA Customers
Where applicable consumer law provides a statutory withdrawal right, eligible consumers in the European Union or European Economic Area may generally withdraw from a qualifying distance purchase within 14 days after receiving the goods, without having to provide a reason.
This statutory right operates independently of our broader 30-day return policy where applicable.
Certain statutory exceptions may apply, including to particular customized products or sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
Customers exercising a statutory withdrawal right should contact service@ruvmika.com for return instructions.
Nothing in this Policy is intended to restrict mandatory consumer rights that cannot lawfully be waived.
12. United Kingdom Customers
Customers in the United Kingdom may have cancellation, return, refund, or other consumer rights under applicable UK consumer law.
Where those mandatory rights provide protections beyond this Policy, the applicable statutory protections will apply.
This includes applicable rights relating to goods that are faulty, damaged, not as described, or otherwise fail to conform to the contract.
13. Return Destination
Do not return products to an address found on the website, shipping label, package, or elsewhere unless our customer service team has confirmed that address for your return.
Return locations may vary depending on the product, fulfilment location, and order.
After a return request is authorized, we will provide the appropriate return instructions and destination.
This procedure helps ensure that your return reaches the facility capable of identifying and processing it.
14. Business & Customer Service Information
For return, refund, cancellation, or order-related assistance, please contact us using the following information:
Brand / Trademark: RUVMILORAβ’
Website: ruvmika.com
Legal Company Name: Shanghai Mushengyuan Technology Co., Ltd.
Owner: Wang Ying
Business Address:
No. 11, Lane 65, Huan Dong 1st Road
Fengjing Town, Jinshan District
Shanghai (Fengjing Economic Zone)
China
Customer Service Email: service@ruvmika.com
Phone: +86 15506137326
Customer Support Hours: MondayβFriday, 9:00 AMβ5:00 PM (China Standard Time, UTC+8)
RUVMILORAβ’ is owned and operated by Shanghai Mushengyuan Technology Co., Ltd.
For related information, please also review our Contact Us, Payment Options, Shipping Policy, Privacy Policy, Terms & Conditions, and FAQ pages.