Contact information
Weβre Here to Help
At RUVMILORAβ’, we want every part of your shopping experience to feel clear and straightforward.
Whether you have a question before placing an order, need assistance with an existing purchase, would like additional product information, or need help with shipping, returns, or refunds, our customer support team is available to assist you.
For faster service, please contact us using the details below.
Customer Support
For general enquiries, product questions, order assistance, shipping enquiries, returns, refunds, or other customer service matters, email is the recommended way to reach us.
Phone
+86 15506137326
You may contact us by phone during our customer support hours.
Business Information
Brand / Trademark: RUVMILORAβ’
Website: ruvmika.com
Legal Company Name: Shanghai Mushengyuan Technology Co., Ltd.
Owner: Wang Ying
Business & Mailing Address
Shanghai Mushengyuan Technology Co., Ltd.
No. 11, Lane 65, Huan Dong 1st Road
Fengjing Town, Jinshan District
Shanghai (Fengjing Economic Zone)
China
Customer Support Hours
Our customer service team handles enquiries during the following business hours:
Monday β Friday: 9:00 AM β 5:00 PM (China Standard Time, UTC+8)
Saturday β Sunday: Closed
Messages received outside our regular support hours will be reviewed on the next business day.
Order Enquiries
If your enquiry relates to an existing order, please include the following information whenever possible:
- Your order number
- The name and email address used when placing the order
- A brief description of your question or issue
- Relevant photographs, if you are contacting us about an incorrect or damaged item
Providing these details helps us identify your order and handle your enquiry more efficiently.
For your security, please do not send passwords or complete payment-card details by email.
Shipping & Delivery Assistance
If you need help locating an order or have questions about delivery, please include your order number and any available tracking information when contacting us.
Depending on the items ordered and the fulfilment arrangements used for your purchase, products may occasionally be dispatched separately and arrive in more than one package.
For estimated processing and delivery times, tracking information, shipping fees, delays, and other delivery details, please review our Shipping Policy.
Returns & Refunds
If you would like to request a return or refund, please contact us at:
Please contact our customer service team before sending any item back so that we can provide the applicable return instructions and return location.
Eligible products may be returned within the 30-day return period, subject to the conditions stated in our Return & Refund Policy.
Returns sent without prior authorization or to an address that has not been provided or confirmed by our customer service team may not be accepted.
Need Information Before Ordering?
If you are unsure about a product, design, order, payment, or delivery information, we encourage you to contact us before completing your purchase.
Our team will be happy to provide the available information so you can make an informed purchasing decision.
RUVMILORAβ’ Customer Care
We value clear communication and accessible customer support. Important information concerning purchases made through ruvmika.com can also be found in our Payment Information, Shipping Policy, Return & Refund Policy, Privacy Policy, Terms & Conditions, FAQ, and About Us pages.
RUVMILORAβ’ is owned and operated by Shanghai Mushengyuan Technology Co., Ltd.
Customer Service Email: service@ruvmika.com
Phone: +86 15506137326
Owner: Wang Ying
Thank you for choosing RUVMILORAβ’. We look forward to assisting you.
Last Updated: September 29, 2026