Last Updated: September 29, 2026
Effective Date: September 29, 2026
Welcome to RUVMILORA™.
These Terms & Conditions govern purchases made through ruvmika.com and your use of our online store, checkout services, products, customer support, website content, and related services.
ruvmika.com is owned and operated by Shanghai Mushengyuan Technology Co., Ltd. under the RUVMILORA™ brand. Throughout these Terms, “RUVMILORA™,” “we,” “us,” and “our” refer to Shanghai Mushengyuan Technology Co., Ltd., unless the context indicates otherwise.
By accessing our website or submitting an order, you acknowledge that you have read and agree to these Terms & Conditions together with the policies made available through our website. 粘贴的文本 (1)
If you do not agree with these Terms, please discontinue use of our Services and do not place an order.
1. Business Information
For transparency, RUVMILORA™ operates under the following business information:
Brand / Trademark: RUVMILORA™
Primary Domain: ruvmika.com
Owner: Wang Ying
Legal Company Name: Shanghai Mushengyuan Technology Co., Ltd.
Business Address:
No. 11, Lane 65, Huan Dong 1st Road
Fengjing Town, Jinshan District
Shanghai (Fengjing Economic Zone)
China
Customer Support Email: service@ruvmika.com
Customer Service Phone: +86 15506137326
Shanghai Mushengyuan Technology Co., Ltd. owns and operates ruvmika.com under the RUVMILORA™ brand and is responsible for the operation of the online store and customer service relating to purchases made through the website.
2. Eligibility to Purchase
By submitting an order through ruvmika.com, you represent that:
- You have the legal capacity required to enter into the transaction.
- The information you provide is accurate and complete.
- You are authorized to use your selected payment method.
- Your purchase and use of the Services comply with laws applicable to you.
Where local law requires parental or guardian authorization, the appropriate permission must be obtained before completing a purchase.
3. Product Information
We make reasonable efforts to provide useful and accurate information about products offered through RUVMILORA™.
Product pages may contain information relating to:
- Product name
- Colour and design
- Materials and textures
- Dimensions or sizing where applicable
- Available variations
- Product photographs
- Features
- Price
- Availability
Because RUVMILORA™ offers neckwear and fashion accessories, minor differences may occur between photographs and physical products.
Factors such as screen calibration, lighting, fabric texture, weaving, pattern positioning, material variation, and manufacturing tolerances can affect appearance.
Such minor differences do not automatically mean that a product is defective or materially different from its description.
4. Availability
All products are offered subject to availability.
We may reasonably:
- Update product information
- Change available variations
- Adjust inventory
- Limit quantities
- Introduce new designs
- Discontinue products
- Remove unavailable items
Placing a product in your shopping cart does not reserve it.
If a product becomes unavailable after an order has been submitted, we may contact you and provide an appropriate solution, including cancellation and refund of the affected item where necessary.
5. Prices
The price applicable to your transaction will normally be the price displayed during checkout when you submit the order.
Your checkout summary may include:
- Product price
- Shipping charges
- Applicable promotional discounts
- Taxes collected at checkout
- Other charges clearly disclosed before payment
We may change prices for future purchases without prior notice.
Obvious pricing, typographical, or technical errors may be corrected where permitted by applicable law.
6. Currency
The currency applicable to your transaction will be displayed on the website or during checkout before payment is completed.
If your bank or payment account uses another currency, your financial institution or payment provider may apply its own:
- Exchange rate
- Foreign transaction fee
- Currency-conversion charge
- International processing fee
These charges are determined independently by the relevant financial institution and are not controlled by RUVMILORA™.
7. Placing an Order
Submitting an order through ruvmika.com constitutes an offer to purchase the products shown in your checkout.
Before submitting an order, please carefully review:
- Product
- Style or variation
- Quantity
- Shipping address
- Billing information
- Shipping charge
- Promotional discount
- Final order total
- Payment method
You are responsible for checking the information entered during checkout before confirming the purchase.
8. Order Confirmation
After a successful checkout, an electronic order confirmation will generally be sent to the email address provided.
Your confirmation may include:
- Order number
- Products purchased
- Amount paid
- Shipping information
- Other transaction details
An automated confirmation means that we have received your order request. It does not prevent reasonable payment, fraud-prevention, inventory, or fulfilment checks from being completed before dispatch.
9. Order Acceptance
Where reasonably necessary and legally permitted, we may decline or cancel an order for reasons including:
- Failed payment authorization
- Suspected fraudulent or unauthorized activity
- Product unavailability
- Delivery restrictions
- Material pricing or technical errors
- Incorrect or incomplete customer information
- Transactions that violate these Terms or applicable law
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
10. Order Changes
If you need to change a product, quantity, variation, shipping address, or other order information, contact us promptly:
Please include your order number and requested change.
We will make reasonable efforts to assist, but changes cannot be guaranteed after fulfilment, packing, or shipping has begun.
11. Cancellations
Cancellation requests should be submitted as soon as possible to:
If fulfilment has not progressed too far, we will make reasonable efforts to accommodate the request.
Once an order has been packed, transferred to a fulfilment provider, or dispatched, cancellation may no longer be possible.
In that situation, an eligible product may be returned after delivery under our Return & Refund Policy.
12. Payment Methods
Payment methods currently available to you will be displayed during checkout.
Depending on your location and transaction eligibility, available methods may include:
- Eligible credit cards
- Eligible debit cards
- PayPal where displayed
- Digital wallets where supported
- Other payment methods specifically presented at checkout
Only payment methods actually displayed during your checkout should be considered available.
13. Payment Authorization
An order may proceed only after the applicable payment authorization or confirmation requirements have been satisfied.
A payment may fail because of circumstances such as:
- Incorrect card or billing information
- Insufficient funds
- Card issuer restrictions
- Security or fraud-prevention checks
- Billing-address mismatch
- International transaction restrictions
If payment is declined, check the information entered or contact your bank or payment provider.
14. Payment Security
Transactions are handled using the checkout and payment-processing infrastructure provided by applicable third-party payment providers.
Those providers may use encryption, authentication, authorization, and fraud-prevention technologies.
For your security, never send us complete card numbers, CVV/security codes, online-banking passwords, or similar sensitive payment credentials by email.
Please review our Payment Options and Privacy Policy for further information.
15. Processing Time
Orders generally require:
2–5 business days
for processing before dispatch.
Processing may include order verification, inventory allocation, preparation, packaging, and transfer to a shipping provider.
Processing time is separate from carrier transit time.
During holidays, promotions, or unusually high-volume periods, additional processing time may occasionally be necessary.
16. Shipping Charges
The shipping charge applicable to your purchase will be displayed during checkout before payment is completed.
Shipping costs may vary according to destination, order characteristics, shipping service, or an applicable promotion.
If free shipping or another shipping promotion applies, the corresponding amount will be reflected at checkout.
Please review the final shipping amount before submitting payment.
17. Estimated Delivery
After dispatch, estimated transit times generally fall within the following ranges:
United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days
These estimates do not include the standard 2–5 business-day processing period.
Estimated delivery windows are not guaranteed arrival dates unless a specific guaranteed service is expressly offered.
18. Split Shipments
Products within the same order may occasionally be fulfilled from different locations.
As a result:
- An order may arrive in multiple packages.
- Packages may have different tracking numbers.
- Parcels may arrive on different dates.
- Shipping origins may differ.
Receiving one package does not necessarily mean another product in the same order is missing.
19. Delivery Delays
Delivery can occasionally be affected by circumstances beyond our reasonable control, including:
- Carrier congestion
- Customs procedures
- Severe weather
- Public holidays
- Transportation disruptions
- Remote-area delivery
- Local postal delays
- Incorrect delivery information
We will provide reasonable assistance when possible, but we cannot directly control third-party carrier or customs processing times.
20. Tracking
Where tracking is available, relevant information will generally be provided after shipment.
Carrier systems may require approximately 1–3 business days after dispatch information is generated before displaying the first tracking update.
A temporary tracking gap does not by itself indicate that a shipment has been lost.
21. International Orders & Customs
International shipments may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage or clearance charges
- Other destination-country fees
If these amounts are not collected during checkout, they may be separately assessed by the carrier or relevant authorities.
RUVMILORA™ does not determine the customs charges imposed by destination-country authorities.
Customers should review applicable local import requirements where necessary.
22. Returns
RUVMILORA™ provides a 30-day return period for eligible products, subject to our Return & Refund Policy.
A standard eligible return should generally be:
- Unused and unworn
- In substantially original condition
- Complete with applicable tags or accessories
- Returned with appropriate packaging
- Supported by proof of purchase or an identifiable order number
Mandatory statutory rights remain unaffected.
23. Return Authorization
You must contact us before returning a product:
After reviewing your request, we will provide the appropriate instructions and authorized return destination.
Do not automatically send merchandise to our published business address or the address appearing on the original parcel.
Our legal business address and return-processing location may be different.
Returns sent without prior authorization or to an unconfirmed return location may not be accepted or processed.
24. Return Shipping Costs
Responsibility for return shipping depends on why the product is being returned.
For eligible change-of-mind returns, the customer will generally be responsible for return shipping unless applicable law requires otherwise.
For confirmed damaged, defective, incorrect, or materially non-conforming products, we will provide an appropriate remedy and return instructions consistent with applicable law and our Return & Refund Policy.
25. Refunds
Once an eligible return has been received, inspected, and approved, the applicable refund will generally be issued to the original payment method.
We generally initiate approved refunds within 10 business days.
Banks, card issuers, PayPal, or other payment providers may require additional time to post the transaction after we initiate it.
Please review our Return & Refund Policy for complete details.
26. Exchanges
Where you would like another colour, style, or product, we generally use a return-and-reorder process rather than guaranteeing a direct exchange.
Customers may:
- Request a return for the original eligible product.
- Follow the authorized return procedure.
- Place a separate order for the preferred product.
Replacement products remain subject to current availability.
27. Damaged, Defective or Incorrect Products
Please inspect your purchase after delivery.
If a product is damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact:
Where appropriate, provide:
- Order number
- Description of the issue
- Product photographs
- Packaging photographs
- Shipping-label photographs
We will review the information and provide an appropriate resolution.
28. Missing Products
If your order appears incomplete, first determine whether the products were sent in separate packages.
Separate shipments may have different tracking numbers and delivery dates.
If all expected packages have arrived and an item remains missing, contact customer support so we can investigate the available fulfilment information.
29. Packages Marked as Delivered
If carrier tracking indicates that a package has been delivered but you cannot locate it, please check:
- Mailboxes
- Parcel lockers
- Building reception or front desk
- Safe delivery locations
- Household members
- Neighbours where appropriate
You may also contact the carrier for additional delivery information.
If the package still cannot be located, contact service@ruvmika.com for assistance.
30. Failed Delivery
Delivery may fail because of:
- Incorrect or incomplete address information
- Repeated unsuccessful delivery attempts
- Failure to collect the parcel
- Refusal of delivery
- Unresolved customs requirements
If a shipment is returned because delivery could not be completed, available refund or reshipment options will depend on the circumstances, incurred costs, and applicable consumer law.
31. Personal Use & Unusual Orders
Unless otherwise agreed, products sold through ruvmika.com are primarily intended for ordinary customer use.
We may reasonably review unusually large, repeated, or suspicious transactions where necessary for:
- Fraud prevention
- Inventory management
- Payment security
- Legal compliance
- Operational purposes
32. Intellectual Property
Content displayed through ruvmika.com may include:
- RUVMILORA™ branding and logos
- Product photography
- Written content
- Graphics and illustrations
- Website layouts
- Design elements
- Other original materials
Such materials may be owned by, licensed to, or lawfully used by Shanghai Mushengyuan Technology Co., Ltd. or their respective rights holders.
Applicable content may be protected by copyright, trademark, and other intellectual-property laws.
33. Permitted Website Use
You may access our website for lawful personal shopping and informational purposes.
Unless authorized or otherwise permitted by law, you may not:
- Commercially reproduce protected content
- Republish substantial portions of the website
- Misuse RUVMILORA™ branding
- Create misleading copies of our store
- Remove applicable ownership notices
- Use our content to impersonate RUVMILORA™ or Shanghai Mushengyuan Technology Co., Ltd.
34. Reviews & Customer Submissions
If you submit reviews, photographs, comments, suggestions, or other content, you represent that you have the right to provide the material and that it does not intentionally mislead others or unlawfully infringe third-party rights.
We may moderate or remove submissions that violate these Terms, applicable law, or reasonable website standards.
Where you voluntarily submit material for publication, you grant us permission to display and use it as reasonably necessary for the operation and promotion of our Services, subject to applicable law.
35. Privacy
Personal information is handled according to our Privacy Policy.
That policy explains how information may be collected, used, disclosed, retained, and protected in connection with our website, orders, customer support, and related services.
Please review it before submitting personal information.
36. Third-Party Services
RUVMILORA™ may rely on third-party providers for functions including:
- Ecommerce infrastructure
- Payment processing
- Shipping
- Fulfilment
- Analytics
- Fraud prevention
- Customer support
- Other technical services
Third-party providers may maintain their own terms and privacy policies.
37. Third-Party Links
Our website may contain links to independent third-party websites or services.
We do not control the content, security practices, privacy policies, or terms of independently operated third-party websites.
You should review the relevant policies before providing personal information or completing transactions directly with those third parties.
38. Website Availability
We aim to maintain reliable website access, but uninterrupted operation cannot be guaranteed.
Access may occasionally be affected by:
- Maintenance
- Software updates
- Hosting problems
- Network outages
- Security incidents
- Third-party service interruptions
- Other technical circumstances
We may temporarily modify or suspend functionality where reasonably necessary.
39. Website Disclaimer
To the extent permitted by applicable law, website functionality is provided on an “as available” basis.
We do not guarantee that every website feature will remain continuously available or that every technical error will be corrected immediately.
Nothing in this section excludes statutory warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.
40. Limitation of Liability
To the maximum extent permitted by applicable law, Shanghai Mushengyuan Technology Co., Ltd. will not be responsible for indirect or consequential losses arising solely from use of our website where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded.
Nothing in these Terms restricts mandatory rights relating to defective, damaged, misdescribed, or otherwise non-conforming products.
41. Events Outside Our Reasonable Control
We are not responsible for delays caused by circumstances outside our reasonable control, which may include:
- Natural disasters
- Severe weather
- War or civil disturbance
- Government restrictions
- Public-health emergencies
- Carrier disruption
- Labour disputes
- Utility outages
- Telecommunications failures
- Other comparable events
We will make reasonable efforts to address affected orders where appropriate.
Mandatory consumer rights remain unaffected.
42. Consumer Rights
These Terms do not remove or restrict rights that cannot legally be waived under applicable consumer-protection law.
Depending on your location, statutory rights may apply to matters such as:
- Product conformity
- Defective goods
- Repairs or replacements
- Refunds
- Cancellation
- Withdrawal rights
- Delivery obligations
If mandatory local law provides greater protection than these Terms, the applicable mandatory law will prevail.
43. European Union & EEA Consumers
Consumers in the European Union or European Economic Area may have additional statutory rights for eligible distance purchases.
Where applicable, these may include a 14-day statutory right of withdrawal, subject to relevant conditions and lawful exceptions.
These statutory rights may operate independently of our broader 30-day return policy.
Nothing in these Terms is intended to restrict mandatory EU or EEA consumer rights.
44. United Kingdom Consumers
Customers located in the United Kingdom may have statutory rights concerning distance purchases, cancellations, returns, refunds, product conformity, and defective goods.
Where mandatory UK consumer law provides rights beyond these Terms, those statutory protections will apply.
45. Governing Law
These Terms are governed by the laws applicable to Shanghai Mushengyuan Technology Co., Ltd., subject to mandatory consumer protections available to customers in their country or region.
To the extent legally permitted, disputes relating to our business operations may be submitted to a competent court in Shanghai, China.
Nothing in this section removes jurisdictional or consumer rights that cannot lawfully be waived.
46. Resolving Concerns
If you have a concern about an order or transaction, we encourage you to contact our customer service team first.
We can directly review many matters involving:
- Orders
- Payments
- Shipping
- Delivery
- Returns
- Refunds
Contacting customer support does not prevent either party from exercising any legal right or remedy available under applicable law.
47. Changes to These Terms
We may revise these Terms & Conditions when reasonably necessary to reflect changes in our:
- Products
- Store operations
- Payment procedures
- Shipping arrangements
- Website functionality
- Policies
- Applicable legal requirements
When a revised version is published, the Last Updated date at the top of this page will be changed accordingly.
Updates will not improperly remove rights that have already arisen from completed transactions where applicable law prevents this.
48. Severability & No Waiver
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If we do not immediately enforce a provision, this does not automatically mean that we permanently waive our right to enforce it later.
49. Entire Agreement
These Terms & Conditions should be read together with the other policies published on ruvmika.com, including our:
- About Us
- Contact Us
- Payment Options
- Privacy Policy
- Return & Refund Policy
- Shipping Policy
- FAQ
Together, these documents establish the applicable terms and information governing purchases and related use of our online store.
Where mandatory law conflicts with these Terms, the applicable mandatory law will prevail.
50. Contact Information
If you have questions about these Terms & Conditions, please contact us:
RUVMILORA™
Owned and operated by: Shanghai Mushengyuan Technology Co., Ltd.
Owner: Wang Ying
Primary Website: ruvmika.com
Business Address:
No. 11, Lane 65, Huan Dong 1st Road
Fengjing Town, Jinshan District
Shanghai (Fengjing Economic Zone)
China
Customer Support Email: service@ruvmika.com
Customer Service Phone: +86 15506137326
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (China Standard Time, UTC+8)
Shanghai Mushengyuan Technology Co., Ltd. owns and operates ruvmika.com under the RUVMILORA™ brand.