Shipping Policy

Last Updated: September 29, 2026
Effective Date: September 29, 2026

At RUVMILORA™, we want customers to understand how an order moves from checkout to delivery. This Shipping Policy explains our order-processing times, fulfilment arrangements, estimated delivery windows, shipping charges, tracking procedures, customs responsibilities, and how we handle delayed, damaged, or lost shipments.

This policy applies to eligible orders placed through ruvmika.com, owned and operated by Shanghai Mushengyuan Technology Co., Ltd.

Our Fulfilment Approach

RUVMILORA™ serves customers in different markets, and orders may be fulfilled through facilities or logistics partners selected according to product availability and destination.

Depending on the products in your order, inventory location, and delivery country, your purchase may be dispatched from a third-party fulfilment facility, warehouse, supplier facility, or other logistics location used to fulfil the order.

The shipping origin of a parcel is therefore not necessarily the same as our legal business address.

We do not represent that every product is stocked or shipped locally in the customer's country.

Multiple-Package Orders

If your order contains more than one product, items may occasionally be packed and dispatched separately.

As a result:

• Packages may leave different fulfilment locations.
• You may receive more than one tracking number.
• Parcels from the same order may arrive on different dates.
• Receiving one package does not necessarily mean the remainder of the order is missing.

No additional product order is required when an existing order is divided into multiple shipments.

1. Order Processing Time

After successful payment and order confirmation, orders generally require:

2–5 business days for processing

Processing may include:

• Payment and order verification
• Product allocation
• Fulfilment preparation
• Quality or order checks where applicable
• Packing and handover to the shipping provider

Business days do not include Saturdays, Sundays, or applicable public holidays.

Processing time is separate from the estimated delivery/transit time shown below.

Peak Periods

During major holidays, promotional events, unusually high order volumes, inventory transfers, or other exceptional circumstances, processing may take longer than usual.

Where a material delay affects your order, we will make reasonable efforts to provide available information.

2. Shipping Charges

Shipping charges applicable to your order will be clearly displayed during checkout before payment is submitted.

The amount may depend on factors such as:

• Delivery destination
• Products ordered
• Package size or weight
• Available shipping service
• Promotional or free-shipping eligibility

If a free-shipping promotion applies, the applicable discount or shipping amount will be reflected during checkout.

Please review the final shipping charge and total order amount before completing your purchase.

We do not rely on an undisclosed fixed shipping fee that customers only discover after placing an order.

3. Estimated Delivery Times

After the order has completed processing and has been handed to the carrier, estimated transit times generally fall within the following ranges:

These estimates begin after dispatch and do not include our standard 2–5 business-day processing period.

Delivery estimates are provided as guidance rather than guaranteed arrival dates unless an express guarantee is specifically stated for the shipping service selected.

Actual delivery may vary depending on destination, carrier operations, customs clearance, local postal services, weather, peak-season demand, transportation disruptions, or other circumstances outside our reasonable control.

4. Order Confirmation & Dispatch

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

When your order has been dispatched and tracking is available, we may send a separate shipping confirmation containing relevant tracking information.

Please ensure that the email address entered during checkout is accurate.

If you do not receive an expected message, check your spam or junk folder before contacting customer support.

5. Tracking Your Shipment

Where tracking is available, you can use the tracking number provided in your shipping confirmation to follow the progress of your package.

Tracking Activation

Tracking information may not become active immediately after a shipping notification is issued.

Carriers may require approximately 1–3 business days after receiving a parcel or shipping information before the first tracking scan appears.

A temporary lack of tracking updates does not by itself mean that a shipment has been lost.

If tracking remains inactive for an unusual period or you need assistance understanding its status, contact:

service@ruvmika.com

Please include your order number and tracking number, if available.

6. International Orders, Customs & Import Charges

International shipments may be subject to customs procedures in the destination country.

Depending on your location and whether applicable amounts were collected during checkout, local authorities may assess:

• Import duties
• VAT or other consumption taxes
• Customs charges
• Brokerage or clearance fees
• Other legally applicable import-related charges

Where these charges are not collected from you during checkout, they may be payable separately to the carrier, customs authority, or another responsible party.

Such charges are determined by the destination country's laws and authorities and are not controlled by RUVMILORA™.

We recommend reviewing the import requirements applicable to your destination before ordering if you are uncertain about potential charges.

Customs inspections or clearance procedures may also extend delivery times.

7. Delivery Address

Customers are responsible for reviewing the delivery information entered during checkout.

Please verify your:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number, where requested

An incomplete or incorrect address may result in delays, failed delivery, or a parcel being returned by the carrier.

8. Address Changes & Order Cancellations

If you discover an error in your delivery address or would like to request cancellation, contact us as soon as possible at:

service@ruvmika.com

Please provide your order number and clearly describe the requested change.

We will make reasonable efforts to accommodate the request before fulfilment progresses.

However, we cannot guarantee that an order can be modified or cancelled after it has entered fulfilment, been packed, transferred to a logistics provider, or dispatched.

Once a shipment has been handed to the carrier, we generally cannot directly alter its delivery route.

9. Delayed Deliveries

Occasional delivery delays may occur even after an order has been dispatched.

Possible causes include:

• Customs clearance
• Severe weather
• Carrier congestion
• Peak shopping periods
• Public holidays
• Transportation disruptions
• Incorrect or incomplete addresses
• Local delivery-service delays
• Events outside our reasonable control

If your package has exceeded its estimated delivery window, please first review the latest carrier tracking information.

You may then contact service@ruvmika.com with your order number and tracking information so we can review the available shipment details.

10. Packages Marked Delivered but Not Located

If tracking indicates that a parcel was delivered but you cannot locate it, we recommend first:

1. Checking around the delivery location.
2. Asking household members or other authorized recipients.
3. Checking with building reception, mailrooms, parcel lockers, or neighbours where appropriate.
4. Allowing a short period in case the carrier's delivery scan was recorded before final placement.
5. Contacting the carrier for available delivery details.

If the package still cannot be located, contact us at service@ruvmika.com so we can review the available information and advise on the next appropriate step.

11. Lost Packages

A package is not automatically considered lost simply because tracking has paused or delivery is delayed.

If a carrier or shipping investigation confirms that a shipment was lost in transit before successful delivery, please contact us.

Once the circumstances are verified, we will provide an appropriate resolution, which may include a replacement or refund, depending on product availability, the circumstances of the shipment, and applicable consumer rights.

12. Damaged Shipments

Please inspect your order after delivery.

If the product or parcel arrives materially damaged, contact us promptly at:

service@ruvmika.com

Where reasonably possible, include:

• Your order number
• Photographs of the outer packaging
• Photographs of the product
• Photographs showing the damage
• A brief description of the issue

Please retain the product and packaging while we review your request.

After reviewing the information, we will provide the appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.

13. Incorrect or Missing Products

If you receive an item different from the one you ordered, contact our customer service team with your order number and photographs of the item received.

For apparently missing products, first check whether your order was divided into multiple shipments.

If no additional shipment explains the missing item, contact us and we will review the relevant order and fulfilment information.

Please do not return an incorrect product until our customer service team has provided return instructions.

14. Failed, Refused or Returned Deliveries

A shipment may be returned to the sender or fulfilment facility because of circumstances such as:

• Incorrect or incomplete delivery information
• Repeated unsuccessful delivery attempts
• Failure to collect a parcel
• Refusal of delivery
• Customs or import-related issues

If tracking indicates that your order is being returned, contact service@ruvmika.com.

We will review the circumstances and advise you of the available options. Any refund, reshipment, or shipping-cost treatment will depend on the reason for the return, applicable costs, and mandatory consumer rights.

15. Returns Are Handled Separately

The address from which your package was originally shipped is not necessarily an authorized return address.

Likewise, our legal business address should not be assumed to be the return warehouse.

If you wish to return a product, contact service@ruvmika.com before shipping anything back.

Our customer service team will provide the applicable return instructions and authorized return destination.

Unauthorized returns or products sent to an unconfirmed address may not be accepted or processed.

Eligible returns are subject to our 30-day Return & Refund Policy.

16. Business & Shipping Support Information

For questions concerning processing, tracking, delivery, damaged parcels, missing products, or other shipping matters, please contact us:

Brand / Trademark: RUVMILORA™
Website: ruvmika.com
Legal Company Name: Shanghai Mushengyuan Technology Co., Ltd.
Owner: Wang Ying

Business Address:
No. 11, Lane 65, Huan Dong 1st Road
Fengjing Town, Jinshan District
Shanghai (Fengjing Economic Zone)
China

Customer Service Email: service@ruvmika.com
Phone: +86 15506137326
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (China Standard Time, UTC+8)

RUVMILORA™ is owned and operated by Shanghai Mushengyuan Technology Co., Ltd.

For additional information relating to your purchase, please review our Contact Us, Payment Options, Return & Refund Policy, Privacy Policy, Terms & Conditions, and FAQ pages.