Frequently Asked Questions

To place an order through ruvmika.com:

1. Select the RUVMILORA™ product and available options you would like to purchase.
2. Add the item to your shopping cart.
3. Open your cart and review the products and quantities.
4. Select Checkout and enter your email, delivery address and other requested information.
5. Choose an available shipping method and payment option.
6. Review your order carefully before completing payment.

Once your order has been successfully submitted, an order confirmation will be displayed and/or sent to the email address provided during checkout.

After successful checkout, you should receive an order confirmation containing your order number and purchase details. Please keep this information for future enquiries.

First, confirm that your billing, delivery and payment information has been entered correctly. If the issue continues, contact our customer support team at service@ruvmika.com.

Visit the product page, choose any available product options, and select Add to Cart. You can then continue shopping or proceed to checkout.

Select the cart icon or cart link on ruvmika.com. Your cart displays the products currently selected, their quantities and the applicable order subtotal before checkout.

Open your cart, locate the product you no longer want, and use the available Remove option or reduce its quantity to zero where supported by the store interface.

Open your cart and adjust the quantity field for the relevant product. The cart total should update to reflect your revised quantity before checkout.

If you have a valid promotional code, enter it in the discount-code field displayed during checkout and select Apply. Confirm that the discount appears in your order summary before completing payment.

For the best shopping experience, we recommend using a current version of a modern browser such as Google Chrome, Safari, Firefox or Microsoft Edge.

Available payment methods are displayed during checkout. Depending on checkout availability and your location, these may include supported credit or debit cards and other payment services shown by the store.

Please review our Payment Options page for the payment methods currently offered through ruvmika.com.

Your checkout order summary will show the applicable product price, discounts, shipping charges and other amounts presented before you complete the order.

Payment transactions are processed through the payment services available through our checkout. RUVMILORA™ does not use customer-service email to collect or store complete card numbers or security codes.

Please never send full payment-card numbers, CVV codes or online-banking passwords by email.

If you need to request a change, contact service@ruvmika.com as soon as possible and include your order number.

We will review the request, but changes cannot be guaranteed once an order has entered processing, fulfilment or shipment.

Cancellation requests should be submitted as soon as possible after ordering. If processing or fulfilment has already begun, cancellation may no longer be possible.

Where applicable, your statutory cancellation or withdrawal rights remain unaffected.

Contact service@ruvmika.com and provide your order number, a description of the issue and, where relevant, clear photographs of the package and items received.

Our customer support team will review the information and provide the appropriate next steps.

Please inspect your order after delivery. If a product arrives damaged, contact us promptly with your order number and photographs showing the condition of the item and packaging.

RUVMILORA™ offers a 30-day return window from the date you receive your order, subject to the eligibility requirements described in our Return & Refund Policy.

Returned merchandise generally needs to be unused, in its original condition and accompanied by proof of purchase.

Email service@ruvmika.com before sending the product back. Include your order number and the reason for the return.

If your return is accepted, our team will provide the applicable return instructions. Returns sent without prior authorization cannot be processed.

After an eligible return is received and inspected, approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.

Additional processing time may be required by your bank, card issuer or payment provider after the refund has been issued.

We use the security functionality provided through our ecommerce and payment infrastructure to support protected checkout and data transmission.

No online system can guarantee absolute security, so customers should also protect their devices, passwords and account credentials.

Personal information may be used to process orders, arrange delivery, provide customer support, maintain Site security, improve our Services and perform other purposes described in our Privacy Policy.

Please refer to the RUVMILORA™ Privacy Policy for current information about how personal information is collected, used and disclosed, including disclosures to service providers involved in operating the store and fulfilling orders.

RUVMILORA™ and ruvmika.com are owned and operated by Shanghai Mushengyuan Technology Co., Ltd.

Owner: Wang Ying
Email: service@ruvmika.com
Phone: +86 15506137326
Address: No. 11, Lane 65, Huan Dong 1st Road, Fengjing Town, Jinshan District, Shanghai (Fengjing Economic Zone), China